Privacy Policy & Terms of Use
Effective November 1, 2026
This page explains how Coastview PLLC ("Coastview") handles information collected through coastviewcare.com, and the terms for using this website. How we protect your health information as a patient is described in our HIPAA Notice of Privacy Practices.
Privacy Policy
Information you give us
When you book an appointment, our scheduling system (athenahealth) collects information such as your name, date of birth, phone number, email, insurance, and reason for your visit. When you call, text, or email us, we receive your contact information and anything you choose to share. Information you provide to schedule or receive care is protected health information and is handled under our HIPAA Notice of Privacy Practices.
Information collected automatically
Like most websites, this site uses cookies and similar tools to understand how visitors use it. We use tools including:
- Google Analytics, to measure traffic, such as which pages are visited and how visitors found the site.
- Google Ads conversion tracking, to measure whether our ads lead to visits or calls.
These tools collect general information, such as your device, browser, approximate location, and pages viewed. We configure them so they do not receive information from our scheduling system or anything you enter to book care, and we do not use advertising pixels from social media companies.
How we use information
We use information to schedule and provide care, respond to your messages, operate and improve this website, and measure our advertising. We do not sell your information.
Text messages and email
Text messages and regular email are not fully secure. Please do not send detailed medical information this way. By texting or emailing us, you agree that we may reply the same way about scheduling and general questions. We do not share your mobile number with third parties for marketing, and we do not share your consent to receive texts with any third party. Message and data rates may apply. Reply STOP to stop texts at any time.
Your choices
You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google’s browser add-on. Blocking cookies will not prevent you from using this site.
Links to other websites
This site links to services such as Google Maps and our scheduling system. Their own privacy policies apply to information you give them.
Children
This website is intended for adults. Coastview does not treat patients under 18 and does not knowingly collect information from children.
Changes
We may update this policy. The effective date above shows when it last changed.
Terms of Use
By using this website, you agree to these terms.
Information only
Content on this website is general information, not medical advice. Using this site, calling, texting, or emailing us does not create a physician-patient relationship. That begins only after an evaluation with Dr. Lackey.
Not for emergencies
Coastview provides outpatient care only. Calls, texts, emails, and messages are not monitored for emergencies. For a medical emergency or immediate danger, call 911. For suicidal thoughts or severe emotional distress, call or text 988.
No guarantees
We work to keep this site accurate and current, but information, prices, and availability can change. Treatment decisions are made individually after evaluation, and results vary. This website is provided as is, without warranties of any kind. To the extent the law allows, Coastview and Dr. Lackey are not liable for any loss or damage that results from using this website or relying on its content.
Website content
The Coastview name, logo, and website content belong to Coastview PLLC and may not be copied without permission.
Governing law
These terms are governed by the laws of the State of Alabama. Any dispute about these terms or this website must be brought in the state courts of Baldwin County, Alabama, or the United States District Court for the Southern District of Alabama.
Contact
Coastview PLLC
101B Villa Drive, Suite 226, Daphne, AL 36526
(251) 615-0000 · office@coastviewcare.com